8bgame Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by 8bgame ("8bgame", "we", "us", "our") and applies to all personal data collected through the 8bgame website at https://8bgame.bet and all associated services, features, and products (collectively, "the Platform").

8bgame is committed to protecting the privacy and personal data of every player who uses our platform. This Policy explains in plain, straightforward terms what information we collect, why we collect it, how it is used, how long it is retained, and what rights you have in relation to your own data.

By registering an account on 8bgame or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions, which govern the overall use of the 8bgame service.

02 Data We Collect

8bgame collects personal data across several categories depending on how you interact with the Platform. The table below summarises the main types of data we collect and the context in which they arise:

03 How We Collect Your Data

8bgame collects personal data through the following means:

3.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, submit a complaint, respond to a survey, or update your account settings. This is the primary source of personal data on the 8bgame platform.

3.2 Automated Collection

Data collected automatically when you access the Platform, including your IP address, device identifiers, browser fingerprint, session duration, pages visited, and events triggered during gameplay. This data is collected through server logs, cookies, and similar technologies as further described in Section 9.

3.3 Third-Party Sources

In limited circumstances, 8bgame may receive data from third-party sources to supplement the information we hold about you. These sources include:

• Identity verification providers used to validate KYC documents;
• Payment processors to confirm the status and ownership of payment methods;
• Fraud detection and anti-money laundering (AML) screening services;
• Publicly available sources where relevant to regulatory compliance obligations.

Data received from third-party sources is handled with the same level of care and security as data you provide directly.

04 Legal Basis for Processing

8bgame processes your personal data on the following legal grounds, depending on the purpose of processing:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to provide you with the 8bgame service under the agreement formed when you register an account and accept our Terms & Conditions;
• Legal Obligation: 8bgame is required by its international gaming licence and applicable anti-money laundering regulations to collect and retain KYC documentation, transaction records, and gameplay history for specified periods;
• Legitimate Interests: We process technical and gameplay data to detect fraud, prevent platform abuse, ensure service security, and improve the overall player experience — interests that do not override your fundamental privacy rights;
• Consent: Where we send you optional marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time.

05 How We Use Your Data

8bgame uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your 8bgame player account;
• Identity Verification: Conducting KYC checks to confirm your identity and age (21+) in compliance with our licensing obligations;
• Transaction Processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer in PKR;
• Gameplay Facilitation: Enabling access to sports betting, live casino, and slots features; calculating and crediting winnings; applying bonus terms;
• Fraud and AML Prevention: Detecting suspicious transactions, identifying multiple account abuse, and meeting anti-money laundering screening requirements;
• Responsible Gaming: Monitoring gameplay patterns to identify indicators of problem gambling and enforcing player-requested limits and self-exclusions;
• Customer Support: Responding to your queries, resolving disputes, and managing complaints;
• Legal Compliance: Meeting record-keeping requirements imposed by our gaming licence and applicable data protection regulations;
• Platform Improvement: Analysing anonymised usage patterns to improve platform performance, navigation, and product offerings;
• Marketing (Consent Only): Sending promotional communications about 8bgame bonuses and offers where you have explicitly opted in to receive such messages. You may opt out at any time.

06 Data Sharing & Disclosure

8bgame does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf, strictly under written data processing agreements. These providers include payment processors, identity verification services, cloud hosting providers, customer support platform operators, and fraud detection services. All providers are contractually prohibited from using your data for any purpose other than delivering the specific service to 8bgame.

6.2 Game Studios

Where you play games powered by third-party studios on the 8bgame platform, those studios may receive limited technical data (such as session tokens and bet amounts) necessary to operate the game. These studios do not receive your full identity or contact data.

6.3 Legal and Regulatory Disclosure

8bgame may disclose your personal data to regulators, law enforcement agencies, courts, or other competent authorities where required by applicable law, court order, or our gaming licence obligations. We will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 8bgame's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

07 Data Retention

8bgame retains personal data only for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by our licensing obligations:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• KYC Documentation: Retained for the duration of your account and for a minimum of 5 years following account closure;
• Gameplay History: Retained for the duration of your account and for 2 years following account closure, unless a longer period is required for dispute resolution;
• Support Communications: Retained for 2 years from the date of the final communication in a support thread;
• Technical and Log Data: Retained for up to 12 months from the date of collection, after which it is anonymised or deleted.

When the applicable retention period expires, 8bgame will securely delete or anonymise your data in accordance with our internal data disposal procedures.

08 Your Data Rights

As a data subject, you hold the following rights in relation to the personal data 8bgame holds about you. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

09 Cookies & Tracking Technologies

8bgame uses cookies and similar client-side technologies to operate the platform effectively. Cookies are small text files stored on your device that allow the platform to recognise you between sessions and provide a consistent experience.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality;
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and notification preferences;
• Analytics Cookies: Collect anonymised data about how players navigate the platform to help us identify usability improvements. No personally identifiable information is included in analytics data;
• Security Cookies: Used for fraud detection and to identify unusual login patterns that may indicate unauthorised account access.

8bgame does not deploy third-party advertising cookies or permit advertising networks to track your activity across other websites via the 8bgame platform.

9.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies are available in the help documentation for all major browsers.

10 Children's Privacy

The 8bgame platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from persons under the age of 21. If 8bgame discovers that an account has been registered by or on behalf of a person under 21, the account will be immediately closed and all associated data will be deleted, except where retention is required by our AML obligations.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on 8bgame, please contact us immediately at [email protected] so we can take prompt action. We take underage gambling prevention extremely seriously.

11 Data Security

8bgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the 8bgame platform is encrypted using TLS 1.2 or higher (256-bit SSL);
• Encryption at Rest: Sensitive personal data and KYC documents stored on 8bgame servers are encrypted at rest using AES-256;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to player data undergo background checks and receive regular data protection training;
• PCI-DSS Compliance: Payment processing is handled exclusively through certified PCI-DSS-compliant gateways. 8bgame does not store full payment card numbers;
• Penetration Testing: 8bgame conducts regular third-party security assessments of its platform infrastructure;
• Incident Response: In the event of a data breach that poses a risk to your rights, 8bgame will notify affected players within 72 hours of becoming aware of the incident.

Despite these measures, no internet-based service can guarantee absolute security. You play an important role in protecting your own data by keeping your 8bgame password confidential and enabling two-step OTP verification from your account security settings.

12 Third-Party Services & Links

The 8bgame platform may contain references to third-party services, such as game studios and payment processors, which operate under their own separate privacy policies. 8bgame is not responsible for the data practices of third-party services. We recommend reviewing the privacy policies of any third-party service you interact with in connection with your 8bgame account.

8bgame does not include outbound links to unrelated external websites from within the platform. Any third-party data processors engaged by 8bgame are subject to binding contractual obligations that meet the same standard of data protection described in this Policy.

13 Updates to This Policy

8bgame reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email to the address on record and display a prominent notice on the platform.

The date of the most recent update is always shown at the top of this page. Your continued use of the 8bgame platform following the effective date of an updated Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you may request account closure by contacting support.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8bgame handles your personal data, please contact our Data Protection team through the following channel:

• Email: [email protected]
• Subject Line: Please use "Privacy Request – [Your Name]" for data rights requests to ensure prompt routing.
• Response Time: All privacy-related queries are acknowledged within 5 business days. Data subject rights requests are fulfilled within 30 days of receipt.

Please note that the email address above is provided as a plain text reference only and is not a clickable link. Copy the address manually into your email client to get in touch.

This Privacy Policy was last reviewed and updated in January 2026.